Please Mr Postman...
We do not normally advertise stock for sale, online, that we don't physically have. The only exception to this is Appleton's Crewel and Tapestry wool, which we can get in within days. That way we don't disappoint you in ordering and paying for something and then us telling you that it's not available for months. Please feel free to ring and ask when something will be back in stock, though - we may be able to put through a special order for you.
When you order on a weekday, and before 1.30pm, we will do our best to pack and send your order that day. We like to get things out to you as soon as possible, and if there is a problem with sending it, we will do our best to let you know.
If you order at a weekend, then we may be able to send the order, but we cannot guarantee that it will be picked up by the post or courier firm until the next working day.
If you need something urgently - please do let us know in the order notes. We are also able to do some limited delivery within a 10 mile radius of Grassington, down as far as Silsden, and you are always welcome to click and collect from us.
We are pleased to be able to offer you free (UK) shipping with standard delivery (2-4 working days) on all orders over £40.00. Free shipped orders over £100.00 will be sent by faster shipping (1-2 working days).
Orders under £40.00 have a standard cost depending on their weight. The minimum cost for most packages is £1.20, up to a maximum of £.500 - all for standard shipping. Please choose faster options when you order, if you just can't wait for your skeins! If you are ordering items that cannot be send by Royal Mail (hand frames are an example - they are too long), we can tell you what the cost will be and produce a draft order for you.
If you are ordering from overseas, it may be worth you contacting us before ordering as we may be able to quote a more accurate shipping charge for you. The website only has some very standard ones as we are not yet quite sophisticated enough to calculate it automatically.
Delivery and Click & Collect
We are delighted to be able to offer a delivery service to locations close to our shop in Grassington and down to Skipton and a little beyond. If your order qualifies for free shipping, then you can select delivery as an option. If you do not qualify for free shipping, then you can select delivery for £1.80. Delivery should be within 24 working hours of your order.
You are welcome to collect your order from our shop. Please wait until you have confirmation that your order is ready before coming here. The shop is normally open Tuesday - Saturday between 11am and 4pm.