Please Mr Postman...
We don't accept online orders for items that we don't have in stock. That way we don't disappoint you in ordering and paying for something and then us telling you that it's not available for months. Please feel free to ring and ask when something will be back in stock, though - we may be able to put through a special order for you.
When you order on a weekday, and before 1.30pm, your order should be packed by Spinning Jenny's Packing Fairy and sent out to you on that day. If there is an unexpected reason that we can't send it to you, we will let you know and it will be sent the following day, come hell or high water.
If you order at a weekend, then we may be able to send the order, but we cannot guarantee that it will be picked up by the post or courier firm until the next working day.
If you need something urgently - please do let us know in the order notes. We are also able to do some limited delivery within a 10 mile radius of Hellifield, down as far as Silsden, and you are welcome to click and collect from us.
We are pleased to be able to offer you free shipping with standard delivery (2-4 working days) on all orders over £35.00. Free shipped orders over £100.00 will be sent by faster shipping (1-2 working days).
Orders under £35 have a standard cost depending on their weight. The minimum cost is £1.20, up to a maximum of £3.00 - all for standard shipping. Please choose faster options when you order, if you just can't wait for your skeins!
Delivery and Click & Collect
We are delighted to be able to offer a delivery service to locations close to our offices at Hellifield and down to Skipton and a little beyond. If your order qualifies for free shipping, then you can select delivery as an option. If you do not qualify for free shipping, then you can select delivery for £1.80. Delivery will be within 24 working hours of your order.
You are welcome to collect your order from our Hellifield offices. Please wait until you have confirmation that your order is ready before coming here. In the next few weeks we will have a safe box so that you can collect items when we are not in the office - we will alter the shipping information when this is available.